We aim to provide a safe, high quality service to maintain and repair your vehicle for the period selected.

The Agreement is for maintaining and repairing your vehicle and includes:

One maintenance inspection of your vehicle during the term of the Agreement and annually thereafter for agreements of more than one year. Your Supplying Dealer will complete the periodic maintenance inspection after you purchase your Agreement for your vehicle. If, however, your Supplying Dealer is unable to perform the periodic maintenance please contact the Adminstrator for details of our preferred repairer. The Supplying Dealer or our preferred repairer will complete a Periodic Maintenance Inspection form to show you what he or she has checked.

Labour and parts costs for repairs to maintain your vehicle if an included part suffers a failure to perform its function (including maintenance repairs required following a manufacturer’s service), up to the repair value selected at time of Application and subject to the Maintenance and Repair Conditions.

Labour and part costs for included parts in the event of a breakdown which immobilises the vehicle, up to the repair value selected at time of Application and subject to the Maintenance and Repair Conditions.

Design or existing faults

Accidental damage

Diagnosis

Consequential damage

Consequential damage is not included if it is reasonable for us to conclude that further damage has been caused by your failure to take preventative steps to notify us after the initial failure of a component (for example, the vehicle being driven with a defective part) and any loss arising from:

1. Excluded parts
2. Incorrectly fitted parts
3. Insufficient servicing

We will not pay for any stripping down of the parts to determine the cause of the failure of parts or breakdown unless we accept the maintenance (as included under section D) or repair request (as included under section E).

As part of the Agreement we include maintenance due to failure of certain parts, including maintenance repairs required following a manufacturer’s service. A failure is the failure of a component to perform its normal function. The Agreement also includes repairs due to a breakdown. A breakdown is the failure of a component which results in the immobilisation of the vehicle.

All mechanical and electrical parts

All mechanical and electrical parts are included for failure to perform their normal function or breakdown together with:

Turbo/Supercharger (Factory fitted)

All failures due to carbonisation are not covered including the Variable Nozzle Turbine (VNT) or Wastegate Actuator or any other part of the Turbo. Foreign object damage is not covered on any turbo claim.

Catalytic Converter & Diesel Particulate Filter (DPF)

Air Conditioning / Climate Control (factory fitted)

In car entertainment (up to a maximum of £100 (inclusive of VAT) per repair request).

Key Remote Fobs and Key Cards (up to a maximum of £100 (inclusive of VAT) per repair request).

Timing belts

Provided there is proof that the manufacturer’s replacement recommendations have been complied with and they are free from oil contamination.

Casings

Cylinder block, gearbox, transfer box, differentials and axle if they have been damaged by a failure of one of the included parts.

The above parts are included providing the conditions of this Agreement including servicing requirements are complied with.

General

• All bodywork, handles and hinges, interior/exterior trim, brightwork, paint, glass (including front & rear heated screens & elements), weatherstrips, rubber seals, sheet metal, sun roof guides, seats (including all internal electrical/mechanical components), carpets, seat belts and pre-tensioners, wiper arms/blades/washer jets, wheels and tyres, wheel alignment/tracking/balancing adjustments.
• On convertible vehicles the roof together with pumps, motor mechanisms and any retractable panel/mechanism are not included.
• Parts subject to manufacturer’s servicing requirements or periodic repair including but not limited to plugs/glow plugs, electrical leads and all filters.
• Any item or accessory not in the manufacturer’s original specifications.

Working materials

Unless working materials and supplies such as oils, filters, anti-freeze and air conditioning recharges are required as a direct result of the failure of an included part.

Turbo (Factory fitted)

All failures due to carbonisation are not covered including the Variable Nozzle Turbine (VNT) or Wastegate Actuator or any other part of the Turbo. Foreign object damage is not covered on any turbo claim. Non-factory fitted turbos are not covered.

Clutch

Where the failure is due to the clutch having reached the end of its normal working life due to age or mileage, or the clutch is burnt out.

Brakes

Brake discs, brake pads, brake linings/shoes.

Contaminated fuel

The clearing of fuel lines, filters and pumps/injectors.

Electrics

Bulbs, LED, High Intensity Discharge (HID), lamps/lenses, batteries, fuses, wiring harness, wiring terminals and remaking of disturbed electrical connections, in-car telephones and portable satellite navigation systems.

Miscellaneous items

Air conditioning recharging, ECU reflashes/upgrades, water ingress, exhaust system, auxiliary drive belts, brackets, mountings, tappings, supports, fixings and fastening devices, fuel tank and fuel lines, corrosion, rubber hoses, metal pipes or plastic pipes and unions, core plugs and air bags.